Privacy Policy for LVER-e-Shopper
Effective Date: 21 March 2026
LVER-e-Shopper (“we”, “our”, “us”) is committed to protecting the privacy of all visitors and customers of our website. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with South African laws, including the Protection of Personal Information Act (POPIA), 2013.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information:
- Name, surname
- Email address
- Phone number
- Billing and shipping addresses
- Payment details (processed securely via our payment gateways)
Non-Personal Information:
- IP address
- Browser type and version
- Pages visited on our site
- Date and time of your visit
- Referring website or search engine
Special Categories of Information:
We do not intentionally collect sensitive personal information such as racial or health data unless voluntarily provided (e.g., for health product purchases).
2. How We Use Your Information
We use the information we collect for purposes including, but not limited to:
- Processing orders and delivering products or services
- Responding to inquiries and customer support
- Sending marketing communications (with your consent)
- Improving website functionality and user experience
- Complying with legal obligations
3. Legal Basis for Processing
Under POPIA, we process your personal information for the following lawful purposes:
- Consent: Where you have agreed to receive communications or marketing materials.
- Contract: Where processing is necessary to fulfill a purchase or service agreement.
- Legitimate Interest: Where necessary for improving our services, security, and website operations.
- Legal Obligation: Where required by South African law.
4. Sharing Your Information
We may share your personal information with:
- Service Providers: Payment processors, website hosting, and logistics partners
- Marketing Partners: Only if you have consented to marketing communications
- Legal Authorities: If required by law or to protect our rights
We do not sell your personal information to third parties.
5. Data Retention
- Personal information is retained only as long as necessary for the purpose it was collected or to comply with legal obligations.
- Once no longer needed, information will be securely deleted or anonymized.
6. Your Rights Under POPIA
You have the following rights regarding your personal information:
- Request access to the personal information we hold about you
- Request correction of inaccurate, incomplete, or outdated information
- Request deletion or destruction of your personal information
- Object to processing for direct marketing purposes
- Withdraw consent at any time (where applicable)
Requests can be sent to: legal@verlen.co.za
7. Cookies and Tracking
- Our website uses cookies and similar technologies to enhance user experience, track usage, and serve personalized content.
- You may disable cookies through your browser settings, but this may affect site functionality.
8. Security of Your Information
- We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, or damage.
- However, no method of transmission over the Internet or electronic storage is 100% secure.
9. Children’s Privacy
- Our website is not intended for children under 18.
- We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time.
- The latest version will always be available on our website.
11. Contact Information
For questions or concerns about this Privacy Policy or our data practices, please contact:
Email: legal@verlen.co.za